Recording and Production Support Home
There are numerous ways to get support for Prism Sound products and solutions. All the manuals and on-line help files are available for download on the downloads page. There are FAQs and technical tips for individual products in the products pages. There is a form for submitting a technical support query, which includes phone and email details for contacting us directly.
If you need to return a unit for any reason please contact us to obtain an RMA number before sending it to us. This ensures that we can book your unit in for service in a timely manner and let you know the cost and expected completion date. If you are not in the UK, please note also:
European Union (EU) customers
If you bought your unit through a local dealer or distributor you may like to contact them first for help or advice before returning the unit to us.
For customers outside the UK and EU
It is important that customers outside the EU do NOT return items to our UK office without following proper export/import procedures as items will attract UK customs charges if sent without the relevant procedures being followed. We reserve the right to refuse to accept goods that are sent without prior notification and/or the customer will be liable for any customs charges that may result from incorrect processing.
For customers in North or South America, please contact our US office who will advise you of the correct procedure for returns.
For customers in other countries please contact your local dealer or distributor who will advise you of the correct procedure for returns.
China Support感谢您访问Prism Sound的网站。您也可能是通过陶宝网的链接来临到这里。 我们特意安排了这网页去帮助我们尊贵的客户了解Prism Sound的代理。在中国地区只有一家正规代理商，即总部位于香港的CDA 专业音频中国有限公司。CDA 专业音频中国有限公司在中国有多家的指定授权经销商，负责提供销售和质保支持。
非CDA专业音频授权的其他涛宝商家里购买Prism Sound产品将绝对无权享受任何渠道的Prism Sound保修。
我们了解购买Prism Sound产品对客户来说是一种投资。Prism Sound所有相关方以及CDA 专业音频中国有限公司真诚地希望您，我们尊贵的客户能够享受Prism Sound产品的最佳使用体验。那么，建议你通过中国境内的信誉网点购买Prism Sound产品，你将会获得最佳的售后支持和服务。