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  • PRODUCTS:
    • dScope Series IIIdScope
      Series III
      Digital and Analogue Audio Analyzer
    • dScope M1dScope
      M1
      Digital and Analogue Audio Analyzer
    • I/O SwitcherSwitcher
      dS-NET 16 x 2 I/O Switcher
    • VSIO adapterVSIO
      Digital Serial Interface Adapter
    • LPFdS-LPF
      Filter for digital amplifier tests
    • AutoTestSQL
      Production Test System
    • Auto Sequence
      Organizer, Automation & Reporting
    • TTC Loudspeaker Test ChamberTTC
      Loudspeaker Test Chamber
    • Other:
      • Recording and Production
        Recordind and Production products
      • Logging and Transcription
        Link to Prism Sound Logging and Transcription site
      • SADiE products
        Link to SADiE website
      • Imerge
        Link to Imerge website
      • Audiophile
        Link to Audiophile website
  • APPLICATIONS:
    • A/D and D/A conversion
    • Automotive Audio
    • Bluetooth Audio
    • Broadcast
    • Computer Audio
    • Education
    • Electro-acoustics
    • Home Entertainment
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Spectral Measurement Support Request Form

Before you contact Tech Support:
Before you contact tech support, please try one or more of the following: Try the FAQs, Tips and Techniques pages in the product sections, look in the product help files, or look in the product manuals.

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Contacting Tech Support:
Call us on: +44 (1353) 648 888 during UK office hours
Fax us on: +44 (1353) 658 867




RETURNS:
If you need to return a unit for any reason please contact us to obtain an RMA number before sending it to us. This ensures that we can book your unit in for service in a timely manner and let you know the cost and expected completion date. If you are not in the UK, please note also:

European Union (EU) customers
If you bought your unit through a local dealer or distributor you may like to contact them first for help or advice before returning the unit to us.

For customers outside the UK and EU
It is important that customers outside the EU do NOT return items to our UK office without following proper export/import procedures as items will attract UK customs charges if sent without the relevant procedures being followed. We reserve the right to refuse to accept goods that are sent without prior notification and/or the customer will be liable for any customs charges that may result from incorrect processing.

For customers in North or South America, please contact our US office who will advise you of the correct procedure for returns.

For customers in other countries please contact your local dealer or distributor who will advise you of the correct procedure for returns.

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UK: +44 1353 648888




  Prism Media Products Limited trading as Spectral Measurement (formerly Prism Sound Test and Measurement); Registered in the UK, Reg. No. 2719511
  Address: Unit 1A, Grovemere House, Lancaster Way Business Park, Ely, Cambridgeshire, CB6 3NW, UK